Fortunately a lot of the pieces were still connected when they flipped and could be flipped back with the help of two sheets of paper. Plus the internet was down anyway. Also, F. — with a minimum of coercion — brought chocolate to atone for his sins.
When I arrive the next morning, F. calls me to his desk. “Hey, listen, there’s something I need to tell you. There was an accident.”
Next I tried to roll up the carrier and move the puzzle the living room. This had mixed results.
I learned a few lessons with the carrier. The trick is to make sure there is always a layer of cloth pressing firmly on the pieces. If the back starts flapping while unrolling, you’re doomed. I found it easier to deal with it on the floor, where I could reach both sides by myself and move along with it. That said, it’s murder on the knees. It took me a lot of tries to roll it back up, because the pieces kept raising alarmingly (I think this was the carpet’s fault). My legs were still protesting the next day.
Getting the manufacturer to reply was a bit of a saga in itself. First I used their contact form. Nothing, not even and automated reply. Then I emailed their Customer Service and got a reply asking for more info, which I sent. Then nothing, which prompted me to resend it and ask for confirmation. Silence. So I called them and the lady who answered read me my first message, from the contact form, to check that we were talking about the same thing, and told me she was forwarding my request and I’d get the pieces within 10 to 15 business days, if available.
The moral of the story is to call first even if it’s a long distance call. It’d have saved me a week.
13 business days later, just when I was beginning to entertain wild fantasies of buying a copy of the puzzle to look for two pieces — “is it really that crazy after having a custom table built?” I asked myself — an envelope arrived.
A letter inside warned that pieces may not be the exact shape or color because they aren’t from the same batch. Indeed that was most noticeable with the sky piece, if one looks close enough.